Shipping & Delivery
US Shipping & Questions
Shipping Methods and Rates within the United States (per item)
| Shipping Method | Expected Delivery | Rate |
|---|---|---|
| Standard (Continental U.S) | 5-7 Business Days | FREE |
| Standard (Non Continental U.S.) | 6-9 Business Days | $30 per item |
| USPS Priority Mail | 3-5 Business Days | $50 per item |
| Two-Day Delivery | 2-3 Business Days | $70 per item |
| One Day Delivery | 1-2 Business Days | $150 per item |
Where is my order shipping from?
All orders are shipped from our warehouse in Corona CA.
When will my order ship?
All orders with in-stock items will ship within 24 hours. Order needs to be received by 11:00AM to ship out the same day. We do not process shipments after normal business hours, weekends, or federal holidays. As our warehouses are all on an updated platform, additional requests will take additional processing time.
What if I need to change my shipping address?
For any updates to addresses on orders placed you must contact us at 888-783-0378 or customerservice@cocoweb.com. Keep in mind, all orders will ship within 24 hours automatically so we need to be notified within that time frame.
What if there are shipping restrictions for certain carriers in my area?
It is the customer’s duty and responsibility to notify us before or during order placement of possible shipping carrier restrictions in your area or location. If the carrier in your area does not provide service and your package is returned, you may be responsible for shipping costs of returning the item to your location. Severe weather conditions may impact the time of delivery in some areas.
Are the shipping charges refundable?
All shipping charges are non-refundable.
Will I receive my order in one package or separate shipments?
It depends on the number of units and the size of the product. If it is customizable then there is a possibility of multiple packages.
What are the shipping options and potential delays for art products, and who should customers contact if they encounter any issues with their order?
Art can only be shipped via ground methods and may have a delay in shipping dependent on the shipper and print times. Art is sourced directly by the artist, and not Cocoweb, if you experience any issues with the order please contact Cocoweb.
What are the shipping option limitations for products containing a battery pack?
Expedited shipping and air shipping options are not offered for products containing a battery pack.
International Shipping & Questions
| Countries | Rate |
|---|---|
| Canada | $33 per item |
| U.K And Most Other Countries | $75 per item |
If I live in Canada or the U.K, when can I expect to receive my order?
Processing times may vary but it can take up to 3 business days for the order to ship and expected to arrive within 10-14 business days.
If I do not live in Canada or the U.K, when can I expect to receive my order?
Processing times may vary but it can take up to 3 business days for the order to ship and expected to arrive within 10-20 business days.
Who will pay the custom fees upon delivery?
Cocoweb is not responsible for paying custom fees upon delivery of your package. Since the duty fees are different between countries, cities, provinces, etc. We cannot calculate this into the shipping cost.
What if the delivery is incomplete due to an invalid address?
Shipping fees will not be returned or refunded due to an invalid address. Please verify your address on Google Maps first before entering it as your final shipping destination.
Are the shipping charges refundable?
All shipping charges are non-refundable.
What if my package gets lost in transit?
Please contact customer service at 888-783-0378 or customerservice@cocoweb.com.
-----Return labels will not be provided for international shipments----