Art Policy
Shipping Policy
We strive to ensure timely delivery of your artwork. As our pieces ship directly from the artist, a processing period is required to prepare each item for shipping. Therefore, we aim to have all artwork shipped within 14 days of purchase, allowing the artist sufficient time to carefully package and prepare your piece for delivery. However, in some cases, certain artworks may require a longer shipping period due to various factors. In such instances, the expected shipping timeframe will be clearly noted in the product description on the respective artwork's page, ensuring that you are informed of any extended delivery times prior to making your purchase.
Delivery Delays
Please note that due to the unique nature of our artwork, which is sourced directly from the artist, there may be occasional unanticipated delays in shipment. While we strive to provide accurate shipping estimates, unforeseen circumstances can arise, such as changes in the artist's schedule or unexpected demands on their time. In the event of a delay, we will make every effort to contact you as soon as possible to inform you of the revised shipping timeline. We appreciate your understanding and patience in these situations, and we will work closely with the artist to ensure that your artwork is shipped to you as soon as possible.
Returns and Refunds
Each artwork available on our platform is sourced directly from the artist, and as such, Cocoweb does not take possession of the artwork at any point. Consequently, Cocoweb does not accept returns for art products. However, we understand that returns may be necessary in certain circumstances. To address this, each artist may have their own return policy, which will be clearly outlined in the product description for each respective artwork. It is essential to review the return policy for each item before making a purchase, as policies may vary from artist to artist. By purchasing an artwork, you acknowledge that you have read and understood the return policy associated with that specific piece, as stated in the product description.
Damaged Artwork
In the unlikely event that you receive a damaged artwork, we recommend that you contact Cocoweb immediately. Upon notification, we will promptly reach out to the artist to report the issue and work together to determine the best course of action. Please do not attempt to contact the artist directly, as this may delay the resolution process. By contacting Cocoweb, we can facilitate communication with the artist and help to resolve the issue in a timely and efficient manner. We will work closely with the artist to provide a suitable resolution, which may include a replacement, repair, or refund, depending on the artist's policies and the specific circumstances surrounding the damage.
Contact and Inquiries
For any questions, inquiries, or concerns regarding artworks available on our website, please direct them to Cocoweb. We kindly request that you do not attempt to contact the artists directly, as this can help to ensure a smooth and efficient transaction process. By contacting Cocoweb, we can provide you with accurate and up-to-date information about the artwork, as well as facilitate any necessary communication with the artist. This also enables us to maintain a record of all inquiries and communications, which helps to protect both the buyer and the artist. If you have any questions or need assistance with a purchase, please don't hesitate to reach out to us, and we will be happy to help.
FAQ
Why does it take up to 14 days to ship my artwork?
Our artwork ships directly from the artist, and this timeframe allows them to carefully prepare and package your piece for shipping.
What if the product description does not have warranty or return information?
If the product description does not include warranty or return information, please contact Cocoweb and we will be happy to provide you with the artist's policies and procedures.
Can I return my artwork if I'm not satisfied with it?
Each artist has their own return policy, which is outlined in the product description. Please review the return policy before making a purchase, as policies may vary from artist to artist.
What if my artwork arrives damaged?
If your artwork arrives damaged, please contact Cocoweb immediately and we will work with the artist to resolve the issue and provide a suitable resolution.
Can I contact the artist directly with questions or concerns about my artwork?
No, please direct all questions and inquiries to Cocoweb. We will facilitate communication with the artist and ensure a smooth transaction process.
How do I know if an artwork has a longer shipping timeframe than usual?
If an artwork has a longer shipping timeframe than usual, it will be noted in the product description. Please review the product description carefully before making a purchase.
Is my artwork insured during shipping?
Please contact Cocoweb for information on shipping insurance, as policies may vary depending on the artist and the shipping method.
Can I cancel or change my order after it's been placed?
Please contact Cocoweb as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations can be made once the order has been processed.
How do I track my artwork shipment?
Once your artwork has shipped, you will receive tracking information from Cocoweb. You can use this information to track the status of your shipment.
What if I have a question about the artwork that is not answered in the product description?
Please contact Cocoweb and we will do our best to provide you with the information you need. We may need to contact the artist to get the answer to your question, so please allow some time for a response.